We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy that covers the following:
Faulty: If your product is defective or damaged upon arrival, we will gladly refund or exchange within 30 days of receiving your order. Please provide proof of fault (e.g. photos or videos) when submitting a refund/exchange request.
Non-Delivery: If your order does not arrive within 30 days, we will investigate the issue and, if the non-delivery is confirmed, offer you a full refund or a free replacement, whichever you prefer. You will need to provide proof of non-delivery (e.g., tracking information or communication from the carrier).
Free Return: If the product arrives and does not meet expectations, you can return within 30 days of receiving your order for a full refund.
Conditions:
- Refunds/exchanges/returns must be initiated within 30 days of receiving your order.
- Items must be returned in their original condition and packaging (if applicable).
- Proof of purchase is required for all returns or exchanges.
